5 months using RentRedi and I HATE it

[Edward Toomey V]

I switched from Quickbooks to RentRedi 5 months ago because the payment processing fee cost me $400 a month with Quickbooks. RentRedi claims to be a system built by landlords for landlords and I have to disagree. The number one problem with RentRedi is the total lack of customer support and yes with Intuit you will have to talk to an oversees call center but every question I needed help with got answered and all problems got resolved. With RentRedi you are reduced to talking to a "BOT" until an agent decides they want to chime in (still only on a chat window no phone numbers for RentRedit). Today was the final straw for me as I have come to realize you can not get a transaction report that shows a breakdown of deposits so I can show proof of rents received to my lenders. Appfolio is more expensive but after saving money for these past 5 months I have determined RentRedi could be free and I would pass. 

[Kristi K.]

I’ve had rental properties for over 22 years. Granted we only have 17 but still, I’ve never used anything except a simple excel spreadsheet and all my rental properties have a separate savings account under my main account at my local bank. They don’t charge anything for these extra accounts, my tenants pay directly into those accounts. I’ve never had a problem with a lender when I showed them the deposit that was made into that account. People are making this way too complicated.