5 months using RentRedi and I HATE it

[Edward Toomey V]

I switched from Quickbooks to RentRedi 5 months ago because the payment processing fee cost me $400 a month with Quickbooks. RentRedi claims to be a system built by landlords for landlords and I have to disagree. The number one problem with RentRedi is the total lack of customer support and yes with Intuit you will have to talk to an oversees call center but every question I needed help with got answered and all problems got resolved. With RentRedi you are reduced to talking to a "BOT" until an agent decides they want to chime in (still only on a chat window no phone numbers for RentRedit). Today was the final straw for me as I have come to realize you can not get a transaction report that shows a breakdown of deposits so I can show proof of rents received to my lenders. Appfolio is more expensive but after saving money for these past 5 months I have determined RentRedi could be free and I would pass.