STR question- how would you handle

[Steffen Cushing]

wanted to see how others in the group would handle

received an inquiry to book my STR down in FL. our listing shows that no pets are allowed (find we book the same without and less stress). guest sent inquiry asking if they could bring their small dog even though it said no pets, i responded with the generic "unfortunately no". then guest responded back that it was a service animal. from what i was reading online, i dont think i can deny based on service animal and also dont think i can ask for proof. we ended up getting booked by another person, but wanted to get other takes on how to handle this situation in future? thank you