Tenant overloading washer/dryer

[Shoshana Shulman]

Thank you to anyone who can advise me in this situation. Tenants complained that the washer and dryer are not working. I sent a technician to trouble shoot. He said the washer would not empty because it was off balance and it was off balance due to the tenants overloading it. He said there is nothing wrong with the dryer other than the tenabts overloading it and then expecting it to dry everything..quickly. These are relatively new machines and it is the second time I have had someone out for troubleshooting. I did not pass any charges on to my tenants the first time. Now I think I will have to do so as they do not really want to be compliant with not overloading.....how would you handle this?