Property Management Best Practices

[Brendon Bourne]

Hello,

I work at a small private equity firm in Boston formed in 2021. We have 7 buildings in Boston with 201 doors. I helped with the acquisition of all of these buildings. We previously outsourced all of our property management until May 1st this year where we attempted (and failed) to bring the property management in house.

Our failure was rooted in being understaffed and unprepared for the transition. 

I have worked in the military for awhile in operations and I have the most knowledge in the company regarding our buildings outside of the CEO. I was offered a position to lead a second attempt of bringing the property management in house after going through 3 property managers unsuccessfully.

I am looking for general advise with regards to:

1. Staffing for my team having 7 buildings and 201 units.

2. The dos and donts of property management.

3. Any property management tips for success. 

Thanks