Electric range coil blows up

[Tom Fidrych]

I received a work order from the PM company regarding an electric coil burner on a stove that blew up. It burned a hole through the tenants frying pan and burned the tenants face and neck.

Pictures of injuries were provided by the tenant.

I let the PM company know to replace the entire stove but what kind of liability could the tenant throw my way? Apparently the same burner had an issue some time ago and was replaced by the PM but I/we had no reason to believe there was a safety issue.Anyone faced a similar situation?