What makes a good property manager (PM)? What makes a bad one?

[Joshua Stein]

I'm one year into having a property manager take over one of our properties, it's mainly great because that income is now (almost) truly passive - probably requires less than 1 hr of time each month.

However, my PM seems to have had a bit of trouble scaling. I'll ask for them to do something (HVAC tune-up, turn off exterior water before winter, etc) and, while they'll initially acknowledge the email, I usually have to follow up multiple times to confirm the task is completed.

Is this a pattern with most PMs? What are your general expectations of a PM and when/how do you generally know it's time to look for a new one?

I'm trying to gauge if I'm being too type A and need to let go a bit, or if I'm underestimating what a PM should do.