My VRBO Listing is marked hidden with no way to unhide it

[Jason Reber]

Hi all,

I have had my property listed on VRBO with no issues for over the past year. But a little over a week ago on Sept 28 I received an email from VRBO saying my rental listing was no longer visible on the platform "due to a missing, invalid, or expired registration, permit, license, or Tax ID number."

My minimum stay has always been set to 31 days, but apparently my listing had been classified as an STR, which I think was why VRBO thought it needed to have a registration # from my city. I think was able to change the STR classification to LTR on the VRBO website the next day, but don't remember exactly how I did it.

Now my listing status on the platform is "Hidden" with no option to unhide it, arg!

I have called or done the online chat thing with VRBO support about 6 times now. They can see the history of the property, but they always tell me that there is another team that handles hidden listings, and that team will get back to me "at some point". Two of the support reps had indicated it usually takes 72 hours for that team to get back in touch, but it has gone past 72 hours and I haven't heard a peep. I need that VRBO audience to be seeing my listing in their searches.

Has anyone here gone through a similar experience with VRBO? Any advice?