Can you deny an ESA (Emotional Support Animal)??

[Jimmy Jefferson]

I recently rehabbed a property, signed a 2 yr lease with someone, then about a week before she’s supposed to move in, she informs me that she has an ESA (Emotional Support Animal), a huge dog - lab mix. We have a no pets policy and now she is saying we “can’t deny her housing”. However, we definitely do not want a dog in our newly renovated property. We told her the property and the current tenants in the apartment building (it’s a 5 unit building) can’t accommodate her dog, but she is adamant on moving in per the signed lease (which mentions nothing about her ESA). 

Thoughts on ways to navigate this and avoid a large dog in our newly renovated property?! 

Thanks!