COVID-19 - Tenants don't want an Appraiser to Enter

[Emily Beatty]

I am in the process of refinancing one of my rental properties and need an appraiser to enter. The tenants do not want the appraiser to enter due to COVID-19 concerns. There is a multi-generational family living in the property so I do understand their concerns, but I am also in a tight window to accomplish the refinance. I use a professional management company for this property and they are making every effort to be respectful and work around the concerns, but this could cause my refinance to fall through if I can't get an appraiser inside the property in the next 2-3 weeks. Any advice?