sharing some tools and ideas

[Shahriar K.]

last night waking up for no apparent reason started thinking about investing in distant locations and how to keep track of issues my building PM would be looking after. I like to think big :)

At the moment we are using a ticketing system at work called RT which is open sourced but only is supported on Linux. The tickets are created via incoming emails to designated email address. To get the tickets created I thought tenants could either email in or simply using a simple phone device like magic jack which when someone leaves a message it sends out an email to a designated email address informing of a message. Its not perfect but I thought its better than nothing. This way you can also track cost associated with each call easier and search for past tickets.

http://www.bestpractical.com/rt/

another tool I use and love personally is XMIND which it pretty much is a software you do brain dump on. write all your ideas in it and then you can put them in order. Its great to figure out which steps should be taken first and the steps after. Best part this is also Free if you just want to install it on your computer.

http://www.xmind.net/

Everything here is a free tool apart from Magic jack part.