Property tax appeal has not gone through in almost a year

[Eric Samuels]

So when I bought my first duplex in Fishtown end of September 22, the deal worked well with the true property tax based on the houses value but the house was assessed right before I purchased it and was overpriced (had the house value at $500k when it’s more around $391k) I hired a company suggested by my realtor to help me submit the appeal right before the deadline and it’s been crickets ever since. I’ve followed up with them several times throughout the year only for them to continue saying the city is backed up. Do I have any other options? What happens if I don’t hear back within a year and then I have to pay the higher price for property taxes again while not receiving any of the difference from overpaying for the past year?

Also I had to pay in full as part of closing, is it right to assume it will be a monthly cost moving forward? Will that be paid to my mortgage company or directly to the city?

Thanks,