Boarding and Insurance

[Account Closed]

We just boarded our first note. My first question to the servicer was if there was insurance on the property. She said she doesn’t know. I asked “isn’t that one of the first things you look at”? She said the investor has to request it. I said that makes no sense that should be the first thing people make sure of, that our asset is insured. She stated that some investors don’t care as they don’t want to have to pay forced insurance. I found that absurd. So question is, is that normal? That is, do you have to request proof that the property is insured or should the servicer automatically do it? Thank you.