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Updated about 13 years ago on . Most recent reply

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736
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David Robertson
  • Flipper/Rehabber
  • Kansas City, MO
750
Votes |
736
Posts

Rehabbers: Do you create an owners manual for the homebuyer?

David Robertson
  • Flipper/Rehabber
  • Kansas City, MO
Posted

I work in commercial construction and typically an owner will request an owners manual with a list of product installations and their associated warranties.

I think it would be a great marketing strategy for rehabbers to create an owners manual that gives product descriptions of every new and updated items/equipment in the home with their warranties.

I think some homebuyers are wary about buying a rehabbed home, simply because they do not know if the project was done right. The manual could have a copy of the building permits pulled, photos of construction in progress and cut sheets of construction assemblies/standards used during the project.

For example, if a bathroom was remodeled, take pictures of the waterproofing membrane, provide product specifications, maybe even provide a mockup for the homeowner, so they know that everything was done right and by the book.

This will reassure a homeowner that you didn't just slap some lipstick on a pig to sell it to the first sucker.

I think this is a good business practice for any rehabber/remodeler who is remodeling per code and using best construction practices.

If you are doing things right show it off!

Let me know your thoughts.

Thanks.

  • David Robertson
business profile image
FlipperForce

Most Popular Reply

User Stats

257
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130
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Chris Calabrese
  • Residential Real Estate Agent
  • Mt. Pleasant, SC
130
Votes |
257
Posts
Chris Calabrese
  • Residential Real Estate Agent
  • Mt. Pleasant, SC
Replied

We try to give them as much information as we can, such as all warranty information and manuals, contact information for key subs who provide labor warranties (i.e. roofers), pest control/termite bond info, etc. We also make sure to leave touch-up paint with the colors labeled. I also try to leave some small samples tile and wood flooring, with the brand written on the back, so they can take them to match paint, furniture, etc.

We also like to walk-thru our rehabs with the buyers after doing inspection repairs and explain various features, much like the new homebuilders do. It is comforting, especially to anxious first-time buyers, to meet us and see that we are professional and thorough, and not just the stereotypical greedy investors.

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