A bit of a background - my husband and I own a few rentals in Huntsville, AL, and we visit once or twice a year to check things out. Every time, we'd fly into BNA and drive south. This post is, however, non REI related. It's about our most recent trip to AL/TN and the hotel we stayed at in Nashville.

On our last night of the trip, we stayed at Comfort Suites Airport Nashville at 2521 Elm Hill Pike, Nashville, TN 37214. We had an early morning flight home (6am CT) and just wanted somewhere around the airport to spend the night. During our stay, we were discriminated against due to our racial background and accused of smoking in the room we stayed in, and the hotel and its management refuse to provide us with physical evidence. I am pregnant and my husband doesn't smoke, but not even our medical records matter to them because the housekeeper said that the room was heavily smoked in, and that I signed the authorization for them to charge me the $250 cleaning fee. Mind you, the authorization is a standard procedure upon check in notifying the guests about cleaning charges, and that doesn't mean that guests can be charged without substantiation. The $250 fees my husband and I were charged are fraudulent, and their lack of response clearly shows that they stole from us. My husband reached out to corporate, Choice Hotels, and they refused to get involved and said a few months had lapsed since the incident (because we disputed it with our credit card, Wells Fargo, and it was declined on the last day of the claim window because the hotel responded to WF and said I had authorized the charges), and that the hotel "had decided" to keep the $250 charge without any substantiation. They offered us 8,000 Choice Hotels points (worth $25) for "our troubles" instead. No, thanks.

Moral of the story, this hotel and its management are shameless thieves that will steal from your kids' college fund. Please stay away from this hotel. If you ever have to stay there, I truly wish you the best of luck.

Nashville, Tennessee

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