Bad experience with Vacasa property management

[Diana Bik Boeck]

As an Owner,Vacasa was an absolutely horrible company to do business with. They seem to be very top heavy on operations and mid to upper management while completely low balling the maintenance and property management side of the business where it counts the most-- cleaning crews and those who oversee them. My husband and I used Vacasa to help manage our Sonoma County vacation rental and when they 1st took it on --we had a score of 4.9 on Airbnb but under their 'care' within 6 months--watched it fall to below 4.5.. Despite their large upper management team, when it came to fixing the ongoing cleaning issues instead of problem solving towards a solution, they would gaslight and shift the blame on me for checking in on their cleaning and crew when I should have just trusted them and their 'professionalism". Even after the upper management was presented with the evidence (on numerous occasions) of stained blankets and towels, missing shower curtain and dust ruffles, trash left out in front for days after chewed up by raccoons etc.etc., they STILL protected and made excuses for the PM in charge. 

After going with a smaller more local PM (SoCo property management) -- we couldnt be happier and just wish I had known about them earlier.

[Collin Hays]

Vacasa is selling themselves as a property manager, but they are doing it remotely. Often very remotely. That works great. Until it doesn’t.

If you want your property managed remotely, save the 25% and do it yourself.  If you want your property to be managed by real people with staff that are only a short drive away, pay the 25%.

But don’t pay 25% and then get nothing for it.