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Updated over 3 years ago, 07/17/2021

User Stats

43
Posts
32
Votes
Pam Smith
32
Votes |
43
Posts

Our Airbnb was left a disaster...advice on what to do?

Pam Smith
Posted

Hi everybody-

I knew this would happen eventually, but this is our first instance of a guest leaving our place a mess. The rate is over $900/night and so we were crossing our fingers that perhaps it wouldn't happen so soon. What were we thinking? Lol!

There's a broken wall

Vomit left in the garbage can without the garbage being emptied

Dirty dishes left everywhere and obviously not a single check-out instruction completed

The front door was actually left open not to mention the other doors left unlocked. 

Linens all stained

Questions:

Is it worth leaving a bad review for the guest?

Is it worth contacting Airbnb to get money for the broken wall?

They lost the house key, which is supposed to be returned, otherwise there's a charge, which is in our house rules. Do we ask Airbnb to charge them for this? Do they do that?

We were also charged quite a bit more from our cleaning crew. Would airbnb ever cover this or charge the guest extra?

Thank you in advance for all of your help!

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