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Updated over 3 years ago, 07/17/2021
Our Airbnb was left a disaster...advice on what to do?
Hi everybody-
I knew this would happen eventually, but this is our first instance of a guest leaving our place a mess. The rate is over $900/night and so we were crossing our fingers that perhaps it wouldn't happen so soon. What were we thinking? Lol!
There's a broken wall
Vomit left in the garbage can without the garbage being emptied
Dirty dishes left everywhere and obviously not a single check-out instruction completed
The front door was actually left open not to mention the other doors left unlocked.
Linens all stained
Questions:
Is it worth leaving a bad review for the guest?
Is it worth contacting Airbnb to get money for the broken wall?
They lost the house key, which is supposed to be returned, otherwise there's a charge, which is in our house rules. Do we ask Airbnb to charge them for this? Do they do that?
We were also charged quite a bit more from our cleaning crew. Would airbnb ever cover this or charge the guest extra?
Thank you in advance for all of your help!