Construction near STR … tips?

[Peter Chauncey]

Hi BP Community! Long time lurker, first time poster here…

I was curious for customer service feedback on my rentals, specifically how you all handle certain issues. I’ve been told I’m “too nice”, but I’m curious about the general consensus is on this site. 

I have a recently acquired rental, great location, etc. Well, the lot next to me broke ground on new construction. I have always listed it in my Airbnb/VRBO pages, totally upfront. I have a picture I took of the lot when it first was getting cleared and say “active construction”… 

Well, a guest complained about it. I refunded him $200. But, should I have? What do you all do with issues like this, but issues you mention ahead of time? I agree with them, the construction is a bummer, but also I can’t shut it down for a year while they build… 

Granted, I don’t have a prominent banner in bold saying “CONSTRUCTION” or anything, but it’s there multiple times and even on photo captions. I’m trying to strike of balance of not making it seem horrible, but also being honest. 

I’m nervous since those first reviews are so critical… curious for feedback, thanks for being a great group of folks!