Terrible Experience with Evolve Vacation Rental

[Julie Payne]

Stay away from Evolve Vacation Rental. We started working with them 3 years ago. It started well enough, bit in the last year, they have ceased following my instructions for minimum night stays, and they leave canceled bookings in my calendar...blocking other reservations. In the last 2 instances they finally canceled reservations after they would have started. They NEVER respond to emails, and guests constantly call me because Evolve doesn’t respond to them either. This operation is terrible. Look elsewhere.

[Mark Miles]

Originally posted by @Julie Payne:

Stay away from Evolve Vacation Rental. We started working with them 3 years ago. It started well enough, bit in the last year, they have ceased following my instructions for minimum night stays, and they leave canceled bookings in my calendar...blocking other reservations. In the last 2 instances they finally canceled reservations after they would have started. They NEVER respond to emails, and guests constantly call me because Evolve doesn’t respond to them either. This operation is terrible. Look elsewhere.

Sounds awful. I agree, in general, this is why I would never use a property manager. STR Property managers are simply schedulers. Don't let a scheduler take your profits. Either self-manage like many on here do, or hire an inexpensive offshore PM who works US hours & speaks eloquent English (that's what I do). Mine can set door codes, message (or call) guests, schedule cleaners, adjust the thermostat, monitor my cameras, & call a plumber just as easily as a local PM can, for 1% of the cost

I wrote much more about leveraging offshore assistants in this post here. If you find it useful, feel free to upvote ;)

https://www.biggerpockets.com/...

Other than that, hire good cleaners, a solid handyman & befriend some helpful neighbors. Save your money on PMs & pay these people well instead. Call me crazy, but I prefer to spend my money on people who will actually see the inside of my houses, not a scheduler