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Updated over 7 years ago,
Power outage, excessive heat, ... unpredictables, do you refund?
We are experiencing heat wave right now in LA (and other areas in the state and in the country), where the A/Cs are not totally efficient. Some areas have even experienced power outage during the most part of the week-end.
How do you handle situations where the host is not responsible for the issues but at the end, the guest's experience is far from being good.
Do you partially refund?