It happened to me - Airbnb policy

[Patricia Andriolo-Bull]

I am angry. I received 2 emails yesterday from Airbnb. One for each of two listings. They were identical stating that I am breaking Airbnb policy going off platform. The emails themselves make it sound like I am communicating off platform and taking business from them. I am not. I opened a case and spoke with someone that said it is because in my description I state that the guest must pay a registration fee when they arrive at the condo and that they do not all this. I told them this is for parking a car but they said that’s not allowed. I told them I have gone to many Airbnb’s where free parking is not included and they actually told me that those places are also in violation. What??? I’ve updated my listing to remove the reference to the fee and selected the paid parking amenity but I’m not convinced that they won’t delist my properties in the next 7 days. Has anyone encountered this and if so, what did you do? They told me to collect the fee up front which obviously I cannot do. I would need the car registration number, etc. I love hosting but some days it can be so frustrating.