Hostaway PMS Software

[Devon Moore]

Hi Everyone,

I explored switching from Hospitable to Hostaway PMS for my short-term rental. I decided to stick with Hospitable after the first onboarding call. In the first call they disconnected my old PMS before setting up any of the messaging, notifications to cleaners, or locks before the end of the call. The next call was not scheduled for about a week, so I was out of these automations that whole time. The solution from Hostaway was to wait for the next onboarding call and they would add some extra time, which was not helpful for about a week. 

If anyone decides to make a switch to Hostaway, just make sure they set up everything before disconnecting your Airbnb from your old PMS. 

There isn't a lot of information about comparing PMS providers, so just wanted to let anyone who is considering switching know my experience.

[Erwin Sham]

Quote from @Devon Moore:

Hi Everyone,

I explored switching from Hospitable to Hostaway PMS for my short-term rental. I decided to stick with Hospitable after the first onboarding call. In the first call they disconnected my old PMS before setting up any of the messaging, notifications to cleaners, or locks before the end of the call. The next call was not scheduled for about a week, so I was out of these automations that whole time. The solution from Hostaway was to wait for the next onboarding call and they would add some extra time, which was not helpful for about a week. 

If anyone decides to make a switch to Hostaway, just make sure they set up everything before disconnecting your Airbnb from your old PMS. 

There isn't a lot of information about comparing PMS providers, so just wanted to let anyone who is considering switching know my experience.

Yes a lot people assume it is plug and play when it requires work to switch over. Usually you want to provide yourself enough time to onboard your new pms before completely dumping your old pms. Also you could do both Hospitable and Hostaway as there isn't a true all in one solution that fits everyone needs. I have Hospitable and Bookingautomation for instance yes I could probably do everything in there except automatic looks but I really like Hospitable app for my VA. 

[Andrew Steffens]

Onboarding and offboarding PMS is one of the worst experiences I have had, and it only gets worse the larger you get :(

[Sarah Kensinger]

Good to know! Not many people actually care for Hostaway, but there's a few major fans.

[Garrett Brown]

Hey Devon! What did you like/not like about Hospitable that made you consider the change? I am just curious about my own research. 

I tried to switch PMSs, and it was not fun, as you experienced. I have a call this week to explore this option for hosts and see how PMSs can make this transition easier.

[Devon Moore]

Quote from @Garrett Brown:

Hey Devon! What did you like/not like about Hospitable that made you consider the change? I am just curious about my own research. 

I tried to switch PMSs, and it was not fun, as you experienced. I have a call this week to explore this option for hosts and see how PMSs can make this transition easier.

I am in the process of creating a direct booking site and wanted to make sure I was using the best PMS system for me. I was referred to Hostaway by some people who have had a great experience with it. After finally getting into Hostaway, I felt it wasn't for me and the customer service was not very prompt or helpful with the issues. In the end I decided to stay with Hospitable.

It isn't helpful that you are not able to really test out Hostaway without paying a $250 onboarding fee and paying for the first month of service. All non-refundable. 

[Garrett Brown]

@Devon Moore yikes, that is a bold move to not allow a free trial or testing on there part. I tested so many (not Hostaway, though) before I found mine and was very thankful to be able to try them out. I created a direct booking wordpress site and use PMS widgets if you have any questions, feel free to let me know!

www.cameronranchglamping.com