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Updated 9 months ago on . Most recent reply

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Jory Wilder
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STR Cleaner wants more money for longer stays ???

Jory Wilder
Posted

I have an STR and usually book it out for shorter stays like 1-2 nights at a time mostly. My cleaner recently mentioned she would like to get paid more for longer stays that are like 4-5 days. Should I pay her more $ for longer stays like this or just pay her the same fee? My thinking is when there is a one night booking and the guest barley uses anything its not like she calls me and tells me to pay her less because it wasn't messy at all and there was barley anything to clean. I can see maybe if someone booked for a monthly stay. Just curious what was working for other investors? She does a great job and I want to keep her happy, at the same time I don't want to get taken advantage of since she gets paid per cleaning, she makes more $ when there are multiple stays within the week.

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584
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642
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Carolyn Fuller
  • Cambridge, MA
642
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584
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Carolyn Fuller
  • Cambridge, MA
Replied

5 star ratings are significantly dependent upon your cleaning crew. If you have a reliable, thorough cleaner and you are striving for 5 star ratings, I would pay the cleaner whatever they request.

When I finally found such a cleaner, I asked her how much she wanted to make it worth her while to guarantee my unit would be cleaned perfectly and on time. I give her the monthly schedule a few days before the start of the month and she guarantees the unit will be cleaned in the window between check-outs and check-ins. Since she has been my cleaner, almost every single guest I have has left a review and it always is 5 stars! It is worth every penny I pay this cleaner.

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