Airbnb registration renewal issues with multifamily property in Chicago

[Jeff Davis]

Hey all! 

Has anyone else had an issue with renewing their Airbnb registration with the city of Chicago on a multifamily property? We live in a 2-unit multifamily (our primary residence) and the city is giving us the run around on renewing our registration because our documentation doesn't have the unit number of the apartment that we converted into an Airbnb even though we own and live in the property. The reasoning is they say that the registration is based on unit number not ownership of the building - which I do not understand at all. 

Looking to see if anyone else has encountered this issue and how they went about resolving it. 

Thanks for any help folks can offer!