Underage VRBO Cancellation

[Andrew Simms]

Hi BP fam!

Got a booking last night from someone local (same area code) to us, just 1 guest listed, and only 2 nights (we only allow 2 night bookings during week days), which is very rare for us.

I googled the guest and found that they do not meet our minimum age requirement, which is 24. The guest is no older than 21.

They are new to the platform (VRBO) so I tried to initiate cancellation with VRBO support as this sounds like a party in the making. They are requiring proof of age (photo ID) so I’ve asked for it from the guest.

If they don’t respond, what would you do?