Paying Cleaners After Extra Dirty Guests

[Chris Mills]

Hi all,

I have 3 small cleaning companies that I use regularly spread across over a dozen STR homes. Each has put in bids for what they will charge for each property after a guest stay. One has sent higher invoices than usual recently after particularly messy guests. She's just deciding what she want's to charge at this point. I would like to establish a pre-determined increase for those messy guests and require pictures, etc., I'm just having a hard time deciding what that increase would be. I'd like to keep it simple, like a flat fee or percentage that I can apply to all 3 companies and all the homes of all different sizes in the case of a difficult cleaning situation so we're not negotiating after the fact. Thoughts?

[John Underwood]

Do they give you a discount when someone is super clean? Didn't think so.

Do not let them make the rules.

You tell them how much you are paying. Some cleans will be easier or harder than others. They are you contractor employee. If they don't follow your rules, fire them and get someone else.