Guesty For Hosts Frustrations

[Staton Jobe]

Listed our first STR property last month and started using Guesty for Hosts as my management software to consolidate across platforms. Everything was fine when just using Airbnb (though you could argue against needing 3rd party software for one platform) but have been very frustrated since integrating VRBO. A couple of my frustrations:

1. Once you integrate VRBO, you can no longer edit your listing on the platform and have to email customer support to make any changes to it.

2. 10-15min delay in messaging

3. Have 3 VRBO bookings so far and only 1 has successfully synched across all platforms, which had me almost double book dates on Airbnb...still can't block those dates b/c I have to do it on Guesty and they're blocked on there but it's not synching w/ Airbnb. One booking from 2 days ago shows on my Guesty calendar but is still not fully registered with the software as no automated messages have been sent to the guests.

4. Have to use 3rd party payment software which allowed a customer to book with an expired credit card. Also, by having to do this VRBO no longer remits my local taxes. So each month I will have to calculate out what was successfully remitted via Airbnb and what I'll need to do myself from my VRBO bookings.

5. Still have not found out how to speak with customer service on the phone...everything has had to been done via email...a big reason why I'm now venting on bigger pockets

I paid for the annual subscription for the year so I guess I'm stuck with it for now but unless they smooth out these integration issues I will probably switch. I'm using 3rd party software to try and automate as much as my operation as possible, but I find myself troubleshooting way more than if I were using no management software at all. Was considering putting my listing on Booking.com but I'm honestly terrified now to integrate another platform. 

Is anyone else having similar issues with Guesty? Anyone extremely pleased with the software they're currently using?