STR Neighbor Complaints

[Kadeidra Honey-Brooks]

Anyone have advice on what to do about an STR neighbor who hates us? We just purchased our first property and the people across the street keep complaining to Airbnb about everything we do. My rental is in a residential neighborhood and is pretty pricey so it's catered to a clientele who can afford ($1k+/night). These are the complaints so far:

1. They didn’t like that we referred to the land behind our property as a “wooded area” because it’s their private property and we are “falsely advertising” and “encouraging guests to trespass.” Ok, my bad, we were told by the agent it wasn’t owned by anyone. But we’ve now changed the listing and made sure to tell guests it’s private property and not to go on it. 

2. A huge tree fell on our property and we didn’t get it removed fast enough. 

3. When we did get the tree removed, the chainsaws were too loud. 

4. The most recent guests were too loud, their dog was “on the loose and chasing people down” (they didn’t have a dog - I confirmed with my cleaner that there wasn’t a single dog hair found on the property). And the guests were “throwing fireworks at each other’s bare chests until 1:30am” (I don’t even know what that means. Also, they had a baby so I highly doubt this is true).

5. They don’t think it’s appropriate that I manage the property from afar. 

Do I just ignore these complaints? Should I be worried about them shutting me down or contacting the city to revoke my STR license, even though I've done nothing wrong?

Any advice from the sage BP community would be much appreciated!