Property Management made $1850 Mistake

[Frank L.]

The property management company I hired for my rental has had very poor communication from the beginning. A year later, my tenants exited the lease and left the garbage laying throughout the entire property. The property managers call me and tell me they can find someone to clean the property for around $1800. I tell them that's a lot of money and I'll consider it but will look for more options.

A few days later I contact them via email letting them know I found someone to clean up the house for $300. Then they tell me to expect a call from one of their property managers regarding the work.

Days later I get a bill for $1850 from the property management company and it says the property manager called me and I approved the work.

The thing is, the property manager never called me, no one ever gave me a quote (only an estimate), and I never approved this expense, and yet they did the work and sent me the bill anyway.

What should I do?

[Rob Lee]

This should not have happened. In your next property management contract limit the amount the property manager can spend without your written approval. Our limit is $200. Make sure you post reviews on Yelp and with the BBB warning others. Good Luck! Rob