Apartments.com Rental Manager - Extend an "ended" lease?

[Jibu V.]

My properties recently transferred from Cozy to Apartments.com. Shortly thereafter, the leases for two units ended per the original Apartments.com settings but the tenants extended. However, I can't see where to extend the lease on this platform once the lease end date has passed. On the Settings page for the units, it says "Payments can no longer be re-activated because this lease has ended." Without being able to extend it in the platform, it appears that my tenants are unable to submit payments.

Does anyone have any thoughts on how to resolve this? Apartments.com support seems rather scant...