Cozy to Apartments.com Transition Experience

[Glenn Hoffman]

Hi all,

I know that there are a number of you out there that have experienced this transition as a result of the acquisition of Cozy.  I have to state up front that I was quite pleased with Cozy for it's simplicity and ease of use.  It just worked for my purpose of managing 9 doors.

I would like to share with you my general experience following the transition.  Bear in mind that I'm still going to give this platform a chance as they are likely working some bugs out, but it has failed to meet my expectations.

1.  The interface seems slow.  Changing pages takes forever and it's not my internet connection.  
2.  I was ready for a full-blown functional app - this has not been the case.  The mobile app is primarily for renters and not managers.  When you proceed to the management side, it shoots you out to a mobile browser....where you have to log in again!  The app is useless to me.  I will save a browser shortcut to the management site on my mobile home screen and save logging in twice.  Annoying as the web-optimized Cozy site was simple and slick.
3.  Rent applications:  The application view just seems clunky.  I have to use the drop-down to select "invited" to see what's going on.  There has to be a better dashboard that shows more information.  
4.  Advertising:  I've used the non-premium service and the traction is low.  It's almost as if my ad is being suppressed and I'm saying this because for $9.99 a week I'm getting 12x....yes, 1200% more traffic for the same units on Zillow.  I would try the premium, but it's very expensive when I have other options drawing the magnitudes in.

I was really excited about this transition due to the fact that they would have more capital via the backing of CoStar to do some really great things to empower the investor community.  I will keep trying here and give it some time, but my sails have been deflated.

Thanks for listening and let me know if you have had your own unique experience.  Meanwhile, I will be sitting here watching the green CoStar pendant wheel spin........time to get some iced tea.  LOL