Airbnb Maintenance during guest visits, proper ethics?

[Alan Martin]

Hi Guys,

I tried searching for a relevant post but didn't find anything so I thought I would start a new thread.

My wife and I have an airbnb in NC that is doing extremely well and we have over 90% occupancy scheduled from now through August ( from all our research this means we are likely too low on our prices, but this is our first property and we are still happy with the returns).

A guest recently mentioned the stove was clicking (electric range) and we started to go through the motions of how we would schedule a replacement to be done if we are booked so solid that the next available "off day" is not until a month from now.

Is there a standard etiquette that other STR investors use when they need maintenance done on a property and have guests scheduled continuously? We don't want to cancel a guest because of the damage it would do to our host status.

Is it okay to mention ahead of time to a guest that a service team will be replacing the stove during their stay?

Thanks,

Alan