Assessing damages to floor against security deposit

[Thor Camargo]

Had some tenants that used a plastic carpet protector on wood laminate floors. The plastic had spikes on the bottom to keep it from sliding, and those spikes ended up digging divets into the laminate floors.

I assume this goes beyond "normal wear and tear"?

As for assessing damages, I had a flooring company come out - they said that because the planks were "scraped" to give the texture of wood, they couldn't just sand those planks down and refinish them. They said they'd just recommend replacing the entire wood floor on that level of the home.

How do I assess the amount to charge against a security deposit in this kind of scenario? Is it a flat % against the total cost to replace the floor? Or do I need to keep trying different companies until they give me the cost for a direct repair on only the damaged area?

[Denis Woosley]

I am a flooring contractor and what you were told is correct. That looks like a high quality laminate or hardwood. When the wear layer on a laminate is compromised there is no fixing it, any fix like filling with puddy and restaining on a laminate floor will look like garbage and fall apart quickly. 

Your only option is; if you have more of that flooring, hopefully you kept a box, then a good flooring installer can cut out the messed up pieces and patch in new boards. Hopefully you got a large security deposit....