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Updated over 4 years ago,
What to do for tenant inconvenience?
Hey team - Would love your thoughts for this situation: (BLUF - my tenant has had to deal with appliance issues for almost a month through no fault of her own, and I want to try to make that right).
My tenant let me know that both the dishwasher and the oven in my rental were on the fritz. It took my handyman a few days to check it out, but he confirmed that I'd either need to do not-cost-effective repairs or just buy new appliances. It hurts to have to replace multiple appliances at once, but it's the cost of doing business so I decided to bite the bullet and get new ones for him to install.
The oven was a special order (it's a 24" wall oven, none at big box stores in the local area), so I had to order it online. I'm long-distance, so I'm dependent on others to pick up, install, etc. The dishwasher is getting installed today, but the people I ordered the oven from are STILL having issues getting it to the house almost three weeks after my tenant alerted me to the issue. So my tenant has gone almost a month without a properly functioning dishwasher and oven, through (as far as we can tell) no fault of her own.
What would you do for the tenant in that situation? I'd like to kind of "make it up to her" for the inconvenience, especially because this rental isn't cheap. "Let her enjoy new appliances" isn't a satisfactory answer, either, since it's important to me that she not feel like she's getting a raw deal.
Let me know your thoughts! Dazzle me!