Extensive damage to property - filing a claim?

[Shawn Ab]

Hi,

Just wondering if anyone has dealt with this or has some idea as to how to deal with this. Earlier today, I received a frantic call from my HOA representative saying there's been extensive damage to my rental property (and followed it up with photos of the roof partially caved in, including into at least one tenant's unit). For reference, this is a 4plex with 2 stories on top and 2 stories on bottom. I've been trying to reach out to my property manager but have not been able to get a hold of them so far (despite their 24/7 maintenance hotline). I also sent an email to my insurance provider but I am not expecting a response today given it's a Sunday.

Has anyone dealt with this or have some idea as to how to deal with managing this?  I've never really gone through something like this.  I was thinking, if I can get a handyman out there asap just to do some clean up and maybe put a tarp over the roof 'holes' if possible, and with the next step, coordinating my insurance adjustor and my property manager to evaluate this....and go from there?  Or is there something I'm not thinking of?  At least one unit looks unlivable (i.e., debris in the unit, drywall everywhere, etc), I'm not sure about the others... I'm not sure if the tenants have rental policies, but I believe our property manager recommends them.

For reference, the damage looks pretty bad (i.e., its as if all the drywall/ ceiling material has fallen through with debris everywhere and only the support beams visible when standing below and looking up).  You can tell from the outside that it's bad.