Ghosted by management company

[Shalin Patel]

We have a SFH in Richmond, VA and have been with the same property management company for 7 years. This year the tenant gave a 2 month move out notice to the assistant property manager who quit the same day. Ultimately no one in the company (or us) knew about the move out until the day the tenant moved out which was August 31st. The company did the move out inspection however took 4 days to submit the report to us. Now we are trying to move forward with them however it's been a week and half and we are getting zero responses from the property manager. We will lose 1 months rent due to vacancy and need for repairs such as paint and carpet cleaning.

Questions:

1. Do we stick with the same company or find a new one?

2. If we stick with them, what should we negotiate in the new management contract. Right now it is 1/2 month rent for tenant procurement and 10% monthly rent for management. Rent is $1800/month.

Thanks everyone!