No Hot Water for over 3 days!

[Necie Roberts]

The gas had to be turned off and the contractor still has not found the gas leak. It started in one unit and when that was repaired, the pressure test did not pass so it looks like there is another leak.It's been 3 days without hot water or a stove and there is no resolution in sight. Would you reward tenant patience? If so how?

[Dick Rosen]

I just had this same scenario but the delay was the  City permits and inspections. Tenant had no gas for 8 weeks, she cooked with a microwave and warm showers aren't usually an issue in Arizona summer months. We gave her 1/2 of the rent for 8 weeks plus we reimbursed her for the City hook up charges because they charged her for a new hook up every time they came out and said no. Bottom line we gave her 1 month free plus a credit for the fees.