What features do you want in a property management company?

[Scott Meredith]

I currently manage my own rentals now, but as I get more and eventually need to hire someone to help me, my plan is to start my own property management company and offer my services to other investors and landlords. I am still a ways away from this but want to get things started so when I do "go public" I have a sound business plan. So I know what I want in a property manager, but I am curious what others would want. I have always thought it is better to ask the customer what they want rather than sell them on what I want to give them.

Thoughts on fees, flat rates, percentages? ranges?

Use of your own vendors or ours (contractors, handymen)...

Accounting reports, which format, how frequently updated, available online, quicken, quickbooks, excel?

Available add on services, monthly maintenance inspections, monthly market reports

Repair limits without notification, what is your limit?

Evictions, prefer to pass on all costs plus a fee, or pay an additional fee monthly to handle outright....

Payment remittance to you after rent is collected, checks, online...

Any other features, benefits, items you would be interested in.