Issues with RentRedi

[Russell Cazeault]

I signed up with RentRedi after seeing some positive comments on here. 

First - I must say, I cant stand companies that wont post a phone number if you need help.  My issue is that I set it up and one tenant has sent rent but I have not seen it in my account. I reached out it it looks like they sent an e-mail that I needed to verify ownership of the property. I font the e-mail and replied with a copy of the tax record from the town website.  My issue is that if they want proof of ownership:  

1) it should me more clearly noted before people sign up.   

2) they should not allow tenants to send funds if everything is not properly set up. 

3) what tenant would sent money to someone what they did not recognize as the owner or manager. 

4) should be better notifications on the website, since the emails they send get diverted into spam.

Has anyone else had issues with this or am I the only one ?