Skip to content
×
Pro Members Get
Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
ANNUAL Save 54%
$32.50 /mo
$390 billed annualy
MONTHLY
$69 /mo
billed monthly
7 day free trial. Cancel anytime
×
Take Your Forum Experience
to the Next Level
Create a free account and join over 3 million investors sharing
their journeys and helping each other succeed.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
Already a member?  Login here
General Landlording & Rental Properties
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated about 5 years ago on . Most recent reply

User Stats

149
Posts
80
Votes
Kalen Jordan
  • Austin
80
Votes |
149
Posts

Should property managers respond to public ratings?

Kalen Jordan
  • Austin
Posted

Is there any good reason that property managers should respond to public ratings on .e.g. google? As I've been researching PMs some of the better ones that I've seen have higher ratings and tend to respond to most of the ratings.

I've asked a few PMs about this - I hear a lot of people say that if you're doing your job right you're going to get bad reviews, because tenants won't be happy about you enforcing the letter of the law.

I get that, and I know tenants can write some crazy (and not true) things, but I still don't see why a PM wouldn't still respond to the ratings? Sure it takes a bit of time but even if you did them in bulk on a weekly basis it couldn't take more than 10 to 15 minutes a week.

Curious what others' thoughts are on this.

Most Popular Reply

User Stats

1,819
Posts
2,867
Votes
Karl B.
  • Rental Property Investor
  • Erie, PA
2,867
Votes |
1,819
Posts
Karl B.
  • Rental Property Investor
  • Erie, PA
Replied

I think all businesses in general on Google, Yelp, Angie's List, etc. should respond to all negative ratings. It shows they take pride in their business and want to improve.

I've seen a business respond to a negative review stating something like, "Sorry you had this experience with us. We want to make certain it never happens again so please e-mail us at (e-mail address) so we can get some more information from you). 

The above is much more impressive than a business owner/manager/customer service rep who simply ignores the review. 

A business that at least tries to improve/come to a solution with a customer (whether a legit complaint or something that's picky or straight up not true) is a positive. 

Loading replies...