Tenant is unreasonable

[Leo Shilkrot]

Tenant texted me saturday morning saying ac is not working. I offered to stop by the same day (last time the battery needed to be replaced in the thermostat) but he said it was not a good day for him. Sunday morning he started calling me yelling that it had to be fixed now, the apt is hot and he has small kids. It’s mid september in NYC, the temperature is between 65 and 80 degrees. When I got there on sunday it was 78 degrees inside with a window opened. On monday I brought somebody in and had the ac fixed. Today (wednesday) he texted me again saying the washing machine doesn’t spin well and the dryer needs two cycles to dry. He refuses to clean the vent in the wall. Two questions: how much time can I possibly have to fix the washer. I’m thinking of taking a look at it over the weekend and bring somebody in early next week if necessary. Second how to make him shut up. I know the rent in NYC is very high but I can’t be coming to his apt daily.