Landlord charged a fee because tenant didn't let a plumber in

[Yulia J.]

Hi! I will appreciate your opinion. There is a small leak in one of our rental apartments. My husband arranged a plumber to come and fix it, he let the tenant know a day before, and the tenant agreed to let the plumber in. When the plumber showed up at the agreed time, the tenant didn't open the door. The plumber waited for 20 min and left and now charging us a fee. How do you deal with tenants in situations like this?