Is it odd that PM doesn't have a 'Move Out Checklist' for tenant?

[Katrina Cabral]

Our tenants gave notice to our Property manager and they replied instructing them to be out by July 30th and to either mail the key or leave it in a hiding place. The tenant asked for a checklist and they said they don't have one. I followed up and this is the reply that I received.

"A move-out checklist? We don’t have a checklist to provide to Tenants. They are to surrender the property in the condition they received it."

This seems odd to me - am I crazy? What's the norm?