Electronic rent payment vendors - eRentPayment or alternatives

[Jackie Hung]

Hi, I am currently using eRentPayment. I have just leased to a new tenant and this is a tech guy but he was having a hard time getting it set up. I am partly to blame as I didn't send him the email template that I got 2 years ago when I set up with the first tenant (who would remember something from 2 years ago!). I simply use the eRentPayment link to send the instruction but apparently he needed a renter code. I have to ask their customer services.

Pros: (1) once it is set up, it is pretty much all automated. (2) email customer service is usually pretty quick turnaround within 1 day. (3) $3.00/transaction is pretty reasonable for 1 property

Cons: (1) can be hard to set up for tenant because you need to remember to send them a renter code (2) takes 7 days to get the deposit in the bank (3) no phone support, email only.

I'm wondering if anyone else use a different vendor.  Note: Zelle is not an option for high rent payment. Zelle caps the very first time between two parties at $250 and subsequent transactions max at $2500.

I saw someone else posted about Cozy reversing rent. I have not run into problem but keeping that in mind as well.

[Frank Chin]

I used ClearNow for several years, see: ClearNow

So far, I'm happy with the service. They have a monthly fee of $14.95, and $2.00 for each additional tenant. They are not the cheapest, but they don't accept part payments. They debit the tenant account on the first, and credit my account 3 business days later.

I'm enrolled with them. To enroll tenants, there's a form I can have the tenant fill out, sign, return it to me, and I fax it back to them. Then it's set up the same day. Believe it or not, many tenants are not tech savvy, so this process makes it nice and easy, and suits me just fine.