Repeat Maintenance Complaint

[Abigail K.]

Hi there,

A bit of a sidebar issue but there’s so much experience on BP I’m curious if someone has an opinion I haven’t thought of. I have a consistently painful tenant who complains constantly, harasses, yells, curses and is under the impression that all requests he makes are emergencies. When things have escalated on his end in the past I have offered him the option to break his lease and he has made it very clear that he has no intention of ever leaving (just complaining forever, lucky me). After his threats bordered infringing on my personal safety, I searched public court records and found that he has declared bankruptcy twice (this building was rented when I purchased it and the tenants came with it, with very little record of what dd was run on them) and the tenant constantly threatens to withhold rent for minuscule inconveniences. 

Most recently he has been complaining that dryers in our building (coin operated) do not get hot enough and that it is affecting his quality of life (literal quote). I have not received any other complaints from the other 9 units in the building but i brought out a maintenance technician and he thoroughly tested all the dryers and confirmed everything was fine. I communicated this to the tenant and he was extremely unhappy, continuously bombarding me with emails that I should be listening to tenants not repairmen (which I told him is not going to be my strategy). My long winded question is-am I obligated to keep chasing these complaints or am I justified in closing these types of things once I receive a confirmation that they are functioning correctly?