Process Documents- what are your MUST haves?

[Brad Clarizio]

Hey everyone- 

I'm sure this will give some of you heart palpitations, but I'm finally accepting that I'm to the point now where I think process documents are necessary for my business. Currently, I own and self-manage 14 rentals and 1 AirBnB in Columbus, OH, and for the last 7 years, I'll openly admit that I've run these properties as more of a hobby than a business. Sound familiar to Brandon's books?  I currently have a full-time job and have gotten by doing things the way I have. 

Lucky for me, the time is nearing where landlording and being a full-time REA this will be my full-time job, and I can no longer be the mid-20's landlord that runs things so loosely, so I've started to develop process documents. I just keep thinking- if something bad were to happen to me, would anyone know how to run my business other than myself? My first target was the "Qualifications" document, which I'm sure most of you know just outlines what it takes to rent from my properties. 

My question in all of this is- what are your businesses process documents that you just simply can't imagine not having? I, of course, have a lease, pet agreement, and now a qualifications document, but what are your other go-to's that you'd recommend I start to create for my business? Anyone willing to share examples of theirs? 

Thanks as always! 

-Brad