Tenant - Noise Complaints

[Jonathan Martinez]

Hello, 

I need some advice on how to best handle an issue. I currently have noise complaints from the first floor unit about the second floor tenants being too noisy. The second floor tenants usually speak loudly. However, they play music and watch TV on high volume throughout the night. I have addressed to them that the first floor tenant is sensitive to noise and sounds travel through the units easily. As well as asked them to be aware of everyone else that is living in the building. They seem to understand when I inform them of the issue until they start again in a few weeks.

What are some suggestions on how to handle this?

Thank you!