Pain tenants, and mold, please help

[Justin R.]

Looking for advice....Nightmare situation and tenants.

Hello All, I rehabbed a beautiful house in Southern Ca and recently rented it out Aug 1st. In the first month of the tenants residing my property manager has received 12 emails, each with numerous complaints and requests. Each of these request have been ridiculous and denied. An example of a few...."Please have chandler moved 3 inches so it fits over the center of our personal dining room set." "One fence post has faded to a different shade than others and we would like it repaired." "Have mature fruit trees removed because they could potentially drop fruit and attract rats." Keep in mind, this is a beautiful house and just remodeled far beyond a typical rental quality home.

Moving on...The day they moved in, and the same day there is a leak with the washing machine drain line. The house has been there for 40 years and the drain line happens to have its first leak the day they move in. The washing machine is in the garage, backing the drywall of the kitchen area. The leak floods the kitchen. Immediately when my property manager notifies me, I have my contractor head over there. He instantly pulls up the new flooring, and removes cabinets in the area, and removes the drywall around the leak. Within 5 hour after the leak, this is being done, and there are fans blowing the area to dry it out. I have it fully repaired within 72 hours.

Last week the tenants contact my property manager and tell them they want a mold report. Going on the side of playing safe (and living in CA) we immediately order one. The mold inspector tells us that its difficult in rentals because there is usually ALWAYS some small amount of mold coming back in the report, which it hard for tenants to understand.

The report came back and stated there are small amounts of potentially toxic starchybotrys. How should I proceed? should I share the report?

Thanks in advance!