HOW do you handle a property manager being unresponsive

[Jinhee Park]

I recently hired a new property manager for my two rentals, one is a single family home and the other is a fourplex in Tucson AZ.  I travel out of state for my work so I hired a reputable property manager based on a referral.  She was at first very responsive to all my phone calls and emails but in the past 8days all of a sudden has become unresponsive.  We had to evict a nonpaying tenant that I inherited from the previous owner of the fourplex last week and I asked her to have the unit cleaned up and rehabbed by cleaners and contractors which she agreed to work on.  I’m wondering if she is getting this all coordinated and getting another new tenant in soon but I’m getting concerned that the property manager is not answering my phone calls nor calling me back to at least check in about the progress.  

I’m wondering how to handle this situation.  I would appreciate any feedback. 

[Christine Kankowski]

As and investor, but also a property manager, i see both sides of this.  Sometimes owners get very antsy and call every 6 hours for updates, when we are trying to get the work done.

Maybe ask for a timeline on the completion of the process- depending on the type of work being done, this could take a while. 

Changes are, if the unit is in bad condition, they will not be showing the property until the fix-up has been completed.  IT is a process and it does take time to get it done right.