Controlling Tenant Expectations

[Nick M.]

Hey All,

How do you control tenant expectations around repairs?

Some repairs are small, some are medium in size and others are large.

Every tenant wants a repair done yesterday.  How do you set expectations as to when the repair will be done?

Do you for instance have varying categories of urgency  ?If so, what maintenance issue goes into each bucket and how many days do you give a repair?

Thanks!